{"id":237734,"date":"2025-12-02T08:25:54","date_gmt":"2025-12-02T08:25:54","guid":{"rendered":"https:\/\/innteck.it\/innteck-usa\/?page_id=237734"},"modified":"2025-12-02T08:31:43","modified_gmt":"2025-12-02T08:31:43","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/innteck.it\/innteck-usa\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Last Updated: December 1st, 2025<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to be fully satisfied with your purchase. If you need to return an item, please review the policy below. By completing a purchase on our website, you agree to the terms outlined in this Return &amp; Refund Policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Eligibility for Returns<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, all items must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be in <strong>new, unused, and uninstalled condition<\/strong><\/li>\n\n\n\n<li>Include <strong>all original packaging<\/strong>, hardware, manuals, accessories, stickers, and any additional items originally included in the box<\/li>\n\n\n\n<li>Show no signs of wear, installation, modification, or damage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Items that do not meet these requirements may be rejected or may incur additional fees.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Restocking Fee<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All approved returns are subject to a <strong>20% restocking fee<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This fee covers inspection, processing, and handling to ensure the product is restored to resale condition.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain items are <strong>not eligible for return<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-made or special-order items<\/li>\n\n\n\n<li>Products that have been personalized (e.g., engravings, custom colors, names, or numbers)<\/li>\n\n\n\n<li>Items containing hazardous materials where regulations prohibit return shipping<\/li>\n\n\n\n<li>Items that have been used, installed, altered, or damaged<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re unsure whether a product qualifies, please contact us before initiating a return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Return Shipping Costs<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Shipping costs are non-refundable.<\/strong><\/li>\n\n\n\n<li>The customer is responsible for all return shipping expenses.<\/li>\n\n\n\n<li>We recommend using a trackable and insured carrier for all returns.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the original order included free shipping, the value of that shipping may be deducted from the final refund total.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Refund Processing<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are issued <strong>after the returned item has been inspected and approved<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspection is typically completed quickly, but processing times may vary based on volume and the condition of the returned item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are credited to the original method of payment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Return Authorization Required<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All returns <strong>must be authorized in advance<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us at <strong>[ <strong><a href=\"mailto:j.richards@innteck.it\">j.richards@innteck.it<\/a><\/strong> ]<\/strong> to receive return instructions and authorization before sending any item back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unauthorized returns may be refused or delayed.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: December 1st, 2025 We want you to be fully satisfied with your purchase. If you need to return an item, please review the policy below. By completing a purchase on our website, you agree to the terms outlined in this Return &amp; Refund Policy. 1. Eligibility for Returns To qualify for a return, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-237734","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/pages\/237734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/comments?post=237734"}],"version-history":[{"count":4,"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/pages\/237734\/revisions"}],"predecessor-version":[{"id":237739,"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/pages\/237734\/revisions\/237739"}],"wp:attachment":[{"href":"https:\/\/innteck.it\/innteck-usa\/wp-json\/wp\/v2\/media?parent=237734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}